Payment,  Returns, & FAQ's,

TYPICAL SALE PROCESS - - - PAYMENT - - - RETURNS & PROBLEMS- - - POSTAGE - - - FAQs

 

Postage & Handling

 

Product Catalogue

 

Payment, Returns& FAQ

 

Important Notes:

(Boring I know - but please read before bidding)

 

Contact / Terms & Conditions

 

Below is a summary of the PROCESS of a typical auction sale :

  • buyer uses web page direct, or bids on a "Buy Now" item or bids and wins an auction,
  • within 36 hours BagLadyBargains sends email and invoice with payment information,
  • within 4 days Buyer either pays invoice total being sure to identify payment,
  • or bids on additional BagLadyBargains auctions (postage discounts apply to some items)
  • BagLadyBargains sends invoice and buyer makes payment
  • within 4 days BagLadyBargains emails to acknowledge payment cleared,(if not buyer should email BagLadyBargains to let us know)
  • within 14 days (usually 2 or 3 days - but sometimes up to 14 days) BagLadyBargains emails buyer to inform goods have been shipped.
  • Buyer receives goods and checks that order is complete and undamaged by delivery and leaves positive feedback (or buyer informs BagLadyBargains of problem and BagLadyBargains solves within 7 days)
  • Buyer leaves positive feedback
  • BagLadyBargains leaves positive feedback.

Payment :

Our bank account and Pamate information are in both your invoice and "winning bidder"email that is sent when you win an auction or "buy now" from our store. For security reasons we will only email details/information to buyers or winning bidders.


It is VITAL that your payment is identified with you OZtion name and/or last 4 digits of your item number - unidentified payments cause shipping delays. There is no need to email payment information to us (in fact we prefer that you do not - keeping email to essentials helps keep costs down)

International Buyers (outside Australia) Please note - If you use electronic transfer all international transfer bank fees apply - ALL international transfer fees are payable by the buyer these can total $35 to over $70 - so International Buyers should use Paymate / Visa card as a better option.

Please try to pay within 3 days of auction end. Our payment information can be accessed through the "Check Out" system. If we do not email you within 4 days of you making payment please contact us. Be sure to use your OZtion name and / or item number to identify your payment especially for bank deposit. Unidentified payments cause shipping delays.

If you require urgent delivery please check with us  before bidding. Any problems? Please let us know - we aim for 100% delighted customers!

Lastly - we make our photos & descriptions as clear as possible. Please read the item description carefully and *change your mind* BEFORE you bid or we will be broke in no time !!

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POSTAGE INFORMATION

It is vital that you retain both the packaging and your item until you are sure that there are no problems at all. This allows for re sealing returning using"Return to Sender" postage free system. Goods are usually shipped within 14 days of proof of payment (usually much sooner). But please note shipping can take up to 16 days for some bulk items.

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PROBLEMS / RETURNS:

Please contact us - we want ALL our customers to be happy. Items are usually delivered in perfect condition. However goods can sometimes be damaged or lost in transit or rarely, defective goods escape inspection and are shipped - defective goods will always be replaced or refunded, HOWEVER, I cannot replace or refund if item is not returned - so please DO NOT throw away goods and keep the packaging (to return goods without additional postage.) Refunds are given when all other options fail.

We like 100% happy customers, so we will ALWAYS find a solution

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FREQUENTLY ASKED QUESTIONS

We aim for 100% satisfied customers, if you have a problem please contact us before leaving feedback and we will do our very best to solve any problem to your satisfaction.


Please bear in mind – we can not work 24 hours a day 7 days a week. Please be fair – don’t leave negative feedback if you email on Friday and we do not answer until late Monday.


We provide as much information as possible to try and keep costs (and therefore prices) down. Between item description and these pages there should be very few unanswered questions - if you have trouble finding your answer please do not hesitate to email in OZtion's "My Messages or email@bagladybargains.comor skype "BagLadyBargains"


We do not use registered post unless specifically requested. We use private post insurance and have had very few items “go missing” in the mail. But many buyers prefer to have insurance so it is added to your invoice - if not required simply deduct from invoice total.


URGENT ITEMS : If you are in need of urgent delivery please check with us BEFORE bidding to ensure delivery can be made within your schedule. Paymate & Paypal are best methods of payment for urgent items. We always do our very best - but please understand in spite of quantum theory we can not make goods exist in two places simultaneously just yet!


Please use OZtion's email system for speedy 'spam free' communication. Or email us directly at : email@bagladybargains.com

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If you have a question about an undelivered item or problem with an item please use the word "Urgent" in the subject of  message. Repeat the word to illustrate the degree of urgency and we will be in touch asap. To be sure you can forward your email both from OZtion's my messages and email@bagladybargains.com, or Skype bagladybargains

Our "snail mail" address is P.O. Box  , Mount Evelyn, Vic 3796, AUSTRALIA


Our bank account and Paymate information are in both the invoice and email that is sent when you win an auction or "buy now" from our OZtion store. If you use electronic transfer from an account outside Australia, international transfer fees apply - ALL transfer fees are payable by the buyer these can total over $70 - so International Money Order (in $ AU only) or Paymate are often a better option.


It is VITAL that your payment be identified with you OZtion name and/or last 6 digits of item number - unidentified payments cause delays.
There is no need to email payment information to us (in fact we prefer that you do not - keeping email to essentials)


Postage for all auction items is quoted in the item description


You will receive a 'payment received' email to acknowledge payment clearing. If you do not get a 'payment received' email from us within 4 days of payment please contact us.


We will send another email to let you know your item has been posted. Again, if your parcel does not arrive within a week of receiving our 'item posted' email please contact us.


Please visit our OZtion store and add us as a 'favourite seller' or join our mailing list for repeat order postage discounts, email notification of new stock and "Special Offers" for members.


– We aim for 100% satisfied customers, if you have any problems, please contact us and allow us to solve it BEFORE LEAVING FEEDBACK - any problems are important to us – so PLEASE let us know and we will do everything possible to solve any and all problems, and will not stop until every buyer is happy - we just ask that you notify us about the problem BEFORE LEAVING FEEDBACK.