FREQUENTLY ASKED QUESTIONS
We aim for 100% satisfied customers, if you have a problem please contact us before leaving feedback and we will do our very best to solve any problem to your satisfaction.
Please bear in mind – we can not work 24 hours a day 7 days a week. Please be fair – don’t leave negative feedback if you email on Friday and we do not answer until late Monday.
We provide as much information as possible to try and keep costs (and therefore prices) down. Between item description and these pages there should be very few unanswered questions - if you have trouble finding your answer please do not hesitate to email in OZtion's "My Messages or email@bagladybargains.comor skype "BagLadyBargains"
We do not use registered post unless specifically requested. We use private post insurance and have had very few items “go missing” in the mail. But many buyers prefer to have insurance so it is added to your invoice - if not required simply deduct from invoice total.
URGENT ITEMS : If you are in need of urgent delivery please check with us BEFORE bidding to ensure delivery can be made within your schedule. Paymate & Paypal are best methods of payment for urgent items. We always do our very best - but please understand in spite of quantum theory we can not make goods exist in two places simultaneously just yet!
Please use OZtion's email system for speedy 'spam free' communication. Or email us directly at : email@bagladybargains.com
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If you have a question about an undelivered item or problem with an item please use the word "Urgent" in the subject of message. Repeat the word to illustrate the degree of urgency and we will be in touch asap. To be sure you can forward your email both from OZtion's my messages and email@bagladybargains.com, or Skype bagladybargains
Our "snail mail" address is P.O. Box , Mount Evelyn, Vic 3796, AUSTRALIA
Our bank account and Paymate information are in both the invoice and email that is sent when you win an auction or "buy now" from our OZtion store.
If you use electronic transfer from an account outside Australia, international transfer fees apply - ALL transfer fees are payable by the buyer these can total over $70 - so International Money Order (in $ AU only) or Paymate are often a better option.
It is VITAL that your payment be identified with you OZtion name and/or last 6 digits of item number - unidentified payments cause delays.
There is no need to email payment information to us (in fact we prefer that you do not - keeping email to essentials)
Postage for all auction items is quoted in the item description
You will receive a 'payment received' email to acknowledge payment clearing. If you do not get a 'payment received' email from us within 4 days of payment please contact us.
We will send another email to let you know your item has been posted. Again, if your parcel does not arrive within a week of receiving our 'item posted' email please contact us.
Please visit our OZtion store and add us as a 'favourite seller' or join our mailing list for repeat order postage discounts, email notification of new stock and "Special Offers" for members.
– We aim for 100% satisfied customers, if you have any problems, please contact us and allow us to solve it BEFORE LEAVING FEEDBACK - any problems are important to us – so PLEASE let us know and we will do everything possible to solve any and all problems, and will not stop until every buyer is happy - we just ask that you notify us about the problem BEFORE LEAVING FEEDBACK.
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