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Payment, Returns, FAQ

Below is a summary of the PROCESS of a typical auction sale :

buyer bids and wins auction,
within 36 hours BagLadyBargains sends email and invoice with payment information,
within 4 days Buyer either pays invoice total being sure to identify payment,
or bids on additional BagLadyBargains auctions (postage discounts apply to some items)
within 4 days BagLadyBargains emails to acknowledge payment cleared,(if not buyer should email BagLadyBargains to let us know)
within 14 days (usually 2 or 3 days - but sometimes up to 14 days) BagLadyBargains emails buyer to inform goods have been shipped.
Buyer receives goods and checks that order is complete and undamaged by delivery and leaves positive feedback (or buyer informs BagLadyBargains of problem and BagLadyBargains solves within 7 days)
Buyer leaves positive feedback
BagLadyBargains leaves positive feedback.

POSTAGE INFORMATION

It is vital that you retain both the packaging and your item until you are sure that there are no problems at all. This allows for re sealing returning using"Return to Sender" postage free system. Goods are usually shipped within 14 days of proof of payment (usually much sooner). But please note shipping can take up to 16 business days for some bulk items.

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PROBLEMS / RETURNS:

Please contact us - we want ALL our customers to be happy. Items are usually delivered in perfect condition. However goods can sometimes be damaged or lost in transit or rarely, defective goods escape inspection and are shipped - defective goods will always be replaced or refunded, HOWEVER, I cannot replace or refund if item is not returned - so please DO NOT throw away goods and keep the packaging (to return goods without additional postage.) Refunds are given when all other options fail.

We like 100% happy customers, so we will ALWAYS find a solution

FREQUENTLY ASKED QUESTIONS

We aim for 100% satisfied customers, if you have a problem please contact us before leaving feedback and we will do our very best to solve any problem to your satisfaction.

Please bear in mind – we can not work 24 hours a day 7 days a week. Please be fair – don’t leave negative feedback if you email on Friday and we do not answer until Monday.

We use a partially automated email system to economise and try and keep costs (and therefore prices) down. Between the automated system and this information page there should be very few unanswered questions - if you have trouble finding your answer please do not hesitate to email ouzyq039@email.com or skype "BagLadyBargains"

We do not use registered post unless specifically requested. we use private post insurance and have had very few items “go missing” in the mail. But many buyers prefer to have insurance so it is added to your invoice - if not required simply deduct from invoice total.

URGENT ITEMS : If you are in need of urgent delivery please check with us BEFORE bidding to ensure delivery can be made within your schedule. Paymate & Paypal are best methods of payment for urgent items. We always do our very best - but please understand in spite of quantum theory we can not make goods exist in two placed simultaneously just yet!

Please use OZtion's email system for speedy 'spam free' communication. Or email us directly at : ouzyq039@email.com

if you have a question about a current auction please use the "ask seller a question" in OZtion at the top right of the item description.

If you have a question about an undelivered item or problem with an item please use our "Buyers Express" email account ESURGENT@email.com and use the word URGENT in the subject line - we will then answer as soon as possible.(you can indicate the level of urgency by the number of repetitions of "urgent" in the subject line)

We do not answer pre purchase or general questions from the ESURGENT address - it is for current purchases ONLY - for pre purchase questions please use email ouzyq039@email.com, Skype or Messenger or OZtion's ask seller a question)

Our "snail mail" address is UNIT 1 , 9 KALINA COURT, KILSYTH, VIC. 3137, AUSTRALIA
Our bank account and Paymate information are in both the invoice and email that is sent when you win an auction or "buy now" from our OZtion store. If you use electronic transfer from an account outside Australia, international transfer fees apply - ALL transfer fees are payable by the buyer these can total over $70 - so International Money Order or Paypal or Paymate are often a better option.

It is VITAL that your payment be identified with you OZtion name and/or last 6 digits of item number - unidentified payments cause delays.
There is no need to email payment information to us (in fact we prefer that you do not - keeping email to essentials)

Postage for all auction items is quoted in the item description

You will receive a 'payment received' email to acknowledge payment clearing. If you do not get a 'payment received' email from us within 4 days of payment please contact us using the buyer's email address : URGENT@bagladybargains.com

We will send another email to let you know your item has been posted. Again, if your parcel does not arrive within 11 business days of receiving our 'item posted' email please contact us.

Please visit our OZtion store and add us as a 'favourite seller' or join our mailing list for repeat order postage discounts, email notification of new stock and "Special Offers" for members.

– We aim for 100% satisfied customers, if you have any problems, please contact us and allow us to solve it BEFORE LEAVING FEEDBACK - any problems are important to us – so PLEASE let us know and we will do EVERYTHING POSSIBLE to solve all problems and will not stop until every buyer is happy so long as we are notified BEFORE LEAVING FEEDBACK.